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Category: Customer Service

How to Recycle PAC Mailers

PAC offers 12 different types of recyclable packaging solutions. They range from poly flat and bubble mailers, paperboard mailers to flexible pouches. We are proud to offer sustainable options to our clients, but when it comes time to recycle them, we understand that it can be confusing.  Do we sort them or clean them? Do

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PAC’s Custom Packaging Design Support

From the second it leaves your business to the moment it reaches your customers hands, each product you ship is likely to be seen by dozens of people as it crisscrosses the country on the way to its destination. Does your package stand out in that bland sea of white and brown? Do you benefit

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What size mailer do I need? Calculate the right PAC package size

At first glance, PAC mailers of varying sizes look like they all could fit the same product. Even physically placing an item on top of each mailer seems to ensure an easy fit. But finding the right size package is more involved than eyeing its size and shape. Did you know there is a mathematical

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How to Ease the Stress of Online Holiday Returns [Infographic]

Did you celebrate “National Returns Day” last week by shipping back that awful Christmas sweater your grandma Jo got you? Online sales are steadily on the rise. What’s not to love about shopping in your PJs or on your phone while riding the bus home from work? The convenience and ability to compare prices are

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What you can learn from the Customer Service Extraordinaires

US Bank logo

Don’t miss the boat when it comes to Returns. In light of my recent OmniChannel blog, today I’m discussing the sweeping demand for free and easy return shipping.  This expectation has been spurred on by the customer service greats of Nordstrom, Zappos.com, Amazon and the like.  Everyone has heard of Nordstrom’s exceptional return policy, and

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Time for a Packaging Audit?

Polyjacket custom back

Okay, you made it through the end of the year rush and holiday blitz and have had a couple of days to sit back and enjoy the fruits of your labor. I hope you enjoyed the brief respite because now it is time to get back to work and figure out how you can make

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