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Category: Customer Service

What size mailer do I need? Calculate the right PAC package size

At first glance, PAC mailers of varying sizes look like they all could fit the same product. Even physically placing an item on top of each mailer seems to ensure an easy fit. But finding the right size package is more involved than eyeing its size and shape. Did you know there is a mathematical

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How to Ease the Stress of Online Holiday Returns [Infographic]

Did you celebrate “National Returns Day” last week by shipping back that awful Christmas sweater your grandma Jo got you? Online sales are steadily on the rise. What’s not to love about shopping in your PJs or on your phone while riding the bus home from work? The convenience and ability to compare prices are

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What you can learn from the Customer Service Extraordinaires

Don’t miss the boat when it comes to Returns. In light of my recent OmniChannel blog, today I’m discussing the sweeping demand for free and easy return shipping.  This expectation has been spurred on by the customer service greats of Nordstrom, Zappos.com, Amazon and the like.  Everyone has heard of Nordstrom’s exceptional return policy, and

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Time for a Packaging Audit?

Okay, you made it through the end of the year rush and holiday blitz and have had a couple of days to sit back and enjoy the fruits of your labor. I hope you enjoyed the brief respite because now it is time to get back to work and figure out how you can make

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You Say You Wanted it, When??

Believe it or not, the answer to that question can soon be –same day.  In the world of e-tailers all offering the same products and fighting for the same customers, often times the customer’s choice lies simply with who offer the fastest service. Amazon offers its “Prime” program, which gives you faster service for a

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#packaging101 Why do truck load pallet positions vary between sizes of mailers?

On average, we can load 24 pallets per truck, however some mailer cartons have more overhang on pallet edges and leads to 22 pallets per truck.  Some have no overhang at all and allows us to load 26 pallets positions per truck.

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