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Category: Logistics

The busy season for ecommerce is now year round!

One of the objections to going with automation for ecomm fulfillment companies has been “the busy season”.  Companies not able to justify going with a system because their busy season is too short (September- December) and they are concerned the system would not get utilized to its fullest capabilities. Based on the overwhelming success of

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Bubble Mailers are everywhere…well not exactly

Last week PAC Worldwide had the pleasure of being a sponsor at the Last Mile Fulfillment Asia 2106 show (#LMFASIA) in Singapore. 100 exhibitors, 90 speakers and over 2300 attendants, focused on the “Last Mile” of e-commerce in South East Asia and the theme of “Ecommerce Beyond Borders”.  It was a fascinating, action-packed couple of

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How to Ease the Stress of Online Holiday Returns [Infographic]

Did you celebrate “National Returns Day” last week by shipping back that awful Christmas sweater your grandma Jo got you? Online sales are steadily on the rise. What’s not to love about shopping in your PJs or on your phone while riding the bus home from work? The convenience and ability to compare prices are

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What you can learn from the Customer Service Extraordinaires

Don’t miss the boat when it comes to Returns. In light of my recent OmniChannel blog, today I’m discussing the sweeping demand for free and easy return shipping.  This expectation has been spurred on by the customer service greats of Nordstrom, Zappos.com, Amazon and the like.  Everyone has heard of Nordstrom’s exceptional return policy, and

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OmniChannel – What You Need to Know Defining the latest revolution in the customer shopping experience.

OmniChannel.  Most of us have heard of it.  Some of us have an idea of what it means.  Few of us fully understand its importance.  So new we’re not even sure how to properly spell it (I got the red squiggly line under my spelling of it). Past: Introduction of Social Media Think back to

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What is your contingency plan?

As I look out my window, here in Seattle,  I see a lot of container ships.  Usually I will see a couple container ships along with ferries and sail boats.  But with the labor slow down at the West Coast Ports, the ships are piling up (See LA Times: http://lat.ms/1ECZQRB).  This got me thinking about goods the

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