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Privacy Policy


PAC Worldwide Privacy Policy 

Last updated and effective date: July 13, 2023

Thank you for visiting PAC Worldwide Corporation.

This privacy policy (“Privacy Policy “) applies to PAC Worldwide Corporation, our affiliates, and all PAC subsidiaries and websites (collectively, “PAC”) that link to this Privacy Policy. PAC is committed to protecting your personal data, and this Privacy Policy governs PAC’s use of data collected by us, including any and all personal data. Personal data is information that relates to you and may identify you as an individual. We use your personal data in line with all applicable laws. To ensure compliance and to align with PAC’s values around Trust & Transparency, we have a team of privacy champions responsible for continuously implementing our global privacy program.

This Privacy Policy explains how information is collected, used, and disclosed by PAC, and applies to the personal information collected when you use or access our online or mobile websites (“Site”), our Active Strategy platform services, and related applications (collectively, “Services”), interact with us on social media, or otherwise contact or interact with us. To make things clear, we will talk about privacy on our Site and privacy in our Services separately.

 Who We Are: We are headquartered in Redmond, Washington.

 What We Do: PAC manufactures protective mailers and specialty wholesale packaging for the courier, e-commerce, fulfillment, and distribution markets. We offer a full portfolio of branded and stock packaging with bubble-lined and flat solutions.

 How You Can Contact Us: If you have any questions regarding this Privacy Policy, please contact us via email at:  [email protected]

Privacy at PAC
15435 NE 92nd St.
Redmond, WA 98052

To submit an Individual Rights Request, click here.

 PAC User Types

Much of this Privacy Policy is divided into sections based on the way you may interact with PAC. You might be a site visitor or you might be a business partner. Please determine what user type you are. For each user type we have explained what information we collect and why, how we disclose your information, your rights, and what cookies and other similar technologies we use.

This policy applies when you interact with us through the Services or on the Site or otherwise contact us. It also applies anywhere it is linked. It does not apply to non-PAC websites and mobile applications that may link to the Services or Site or may be linked to or from the Services or the Site. Please review the privacy policies of those websites and applications directly to understand their privacy practices.

What Information We Collect & How We Use It

We collect and use the following information to provide, improve, and protect our Services. We may also use this information to respond to your questions and requests and communicate with you about products or offer promotions.

 Information you give us. We collect and store any information you enter on our Site or Services.

  • When you complete a form on our Site, you may be asked to provide us with personal information such as your name, email address, and zip code.
  • When you request a quote, we collect your name, company name, email address, phone number, country or region and zip code. We use this information to provide you with the information, product, or service that you are inquiring about. We may disclose this information if you request an order for a quantity that is smaller than we can provide, in which case we may pass your information to a distribution partner to fulfill.
  • When you engage in a transaction using a credit or debit card, such as to place an order over the phone with us, we use a payment processor to process your payment.
  • We also collect personal information if you inquire about or apply online for a job with PAC, complete a survey administered by PAC or a provider acting on our behalf, or contact customer service with a complaint or question or leave comments on product reviews.

Marketing. We may collect your personal information, such as your email address or mailing address, in order to provide you with free of charge marketing-related materials. If you do not wish to receive such marketing materials from PAC, then click the “unsubscribe” button on our materials. You can also make a request here. We also use your personal information to understand the effectiveness of our marketing, our customer base, and purchasing trends, as well as to retarget advertising for our products to you.

 Usage, Device, and Log Information. We collect information about you when you access and use the Site and the Services including your Internet Protocol (“IP”) address, access times, browser type and language, Web pages you visit, and other actions you take, in order to improve our Services, and/or develop new Services. We collect information from and about the devices you use to access the Services, including information about how you interact with our emails and newsletters, including whether you open or click links in any correspondence. We do not link any of this information to your name or other information collected on our forms.

 Cookies and other tracking technologies. We (including service providers working on our behalf) use various technologies to collect information, which may include saving cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve the Services and your experience. Most browsers accept cookies automatically. You can set your browser to not accept cookies, but this may limit your ability to use the full functionality of this Site of the Services. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. For more information about the cookies hosted on our website, please see our Cookie Policy.

Collection and Use of Aggregate Information and Combining Information. We may use aggregate information to analyze trends, administer the Site, track users’ movements, and gather broad demographic information on aggregate use. We may also combine personal information from the Site and our Services together with other information we obtain from our business records, including by linking the information we collect about you and associated with the cookies we use in connection with your use of the Site, such as your IP address.

 Advertising. As described, we and third parties may use cookies and other tracking technologies to facilitate serving relevant ads to you. These technologies allow us to tailor ads to you based on your interaction with our Site and help us avoid duplicating advertisements. While our Site does not serve advertising, you may see advertisements on other websites based on information collected through cookies and other tracking technologies on our Site and other third-party websites and mobile applications you visit or use that participate in our advertising networks. Third parties may use persistent identifiers to track your Internet usage across other websites and mobile applications in their network beyond our Site. In addition to disabling cookies and other technologies described above, you can opt out of receiving targeted advertising from participating ad networks and other service providers. You can learn more about ad-serving companies and the options available to limit their collection and use of your information by visiting the websites of the Network Advertising Initiative, the Digital Advertising Alliance, and Facebook’s ad preferences tool and privacy policy. Similarly, you can learn about your options to opt out of mobile app tracking by certain advertising networks through your device setting and by resetting the advertiser ID on your Apple or Android device. Note that some apps require you to take additional steps to disable tracking technologies.

 Sensitive Data. Under no circumstances should you provide or otherwise upload to the Services social security numbers, driver’s license number, passport numbers, or other government-issued identification numbers, healthcare data, biometric data, digital signatures, any code or password that could be used to gain access to financial resources, other unique identifiers of a user or individual, or similar data that is subject to a higher level of protection at law. We disclaim all liability for Sensitive Data or its misuse or disclosure.

 To Whom Do We Disclose Your Information?

We may disclose information as described below. We do not disclose personal information to third parties for their own direct marketing purposes. We do not sell your information for money.

 Service Providers: We engage vendors to perform functions on our behalf, and they may receive information about you to provide these services. The business functions our vendors support include: billing and collection; auditing and accounting; professional services; analytics services; security; IT; and marketing services.

 Online Advertising Partners: We partner with companies that assist us in advertising our Services to others who may be interested in the Services. These companies may use tracking technologies on our website to collect or receive information from the Site and Services and elsewhere on the internet and then use that information to measure and target ads.

 Compliance with Laws: We may disclose your personal information if (a) we believe that such disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies, and Terms of Service, (c) to protect the security or integrity of the Services from harm or illegal activities; or (d) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

 Business Transfers: We may disclose or transfer your personal information in connection with, or during the negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of the business to another company.

We may also disclose data to other members of our group of companies with your consent.

 Your Right to Control and Access Your Personal Information

 You can make choices about the collection and use of your data by PAC. You can control your personal data that PAC has obtained, and exercise your data protection rights, by contacting PAC or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on how you interact with PAC.  

  • Email Unsubscribe: You may unsubscribe promotional emails from PAC by clicking the links at the bottom of emails.
  • Ad Choices: PAC has also implemented a consent management platform (powered by TrustArc) on Our Sites that provide visitors the opportunity to consent, or not consent, to cookies and similar tracking technologies on Our Sites. Upon accessing Our Sites, you will see a banner on the bottom of the page with information about the cookies we use. You may click the banner to reject any cookies that are not strictly necessary. Pressing “accept” on the banner or scrolling/clicking on Our Sites is an indication of your acceptance. Accordingly, PAC’s lawful basis for processing personal data on Our Sites is consent. You may withdraw your consent at any time by clicking here. Your browser or device may offer a “Do Not Track” option. We do not honor Do Not Track signals at this time.

 Your California Privacy Rights

The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and disclosure of information about them, as well as rights to know/access, correct, delete, and limit disclosure of personal information. You have the right to be free from discrimination based on your exercise of your CCPA rights.

To the extent that we collect personal information that is subject to the CCPA, that information, our practices, and your rights are described below.

 Notice at Collection Regarding the Categories of Personal Information Collected

You have the right to receive notice of certain information about our data collection, use, and disclosure. The following table summarizes the categories of personal data we collect; the categories of sources of that information; whether we disclose, sell, or share that information to service providers or third parties, respectively; and the criteria we use to determine the retention period for such information. The categories we use below to describe personal information are those enumerated in the CCPA.

We collect this personal information from the sources described in the Information We Collect section above for the purposes described in the How We Use Your Information section above.

Information Type Collected Source Disclosed to? Sold to or shared with**?

Personal Identifiers


  • Contact information (name, phone number, address)
  • Unique identifiers (such as those assigned in cookies)
  Service Providers

Advertising partners


Payment Information
  • Payment card data
  Service Providers Not sold

Commercial Information


  • Transaction information
  • Billing and payment records
  • Order history
  Service Providers Not sold
Geolocation Information
  • Coarse information (e.g., ZIP code, IP address)
  Service Providers Advertising partners
Internet or Electronic Network Activity Information
  • IP address
  • Device identifier (e.g., MAC)
  • Advertising identifier (e.g., IDFA, AAID)
  • Information provided in URL string (e.g., search keywords)
  • Cookie or tracking pixel information
  • Information about your interaction with our website, app, or email correspondence
  Service Providers Advertising partners

** Under the CCPA, a business “sells” personal information when it discloses it to a company for monetary or other benefit.  Under the CCPA, a business “shares” personal information when it discloses it to a company for cross-context behavioral advertising. A company may be considered a third party either because the purpose for its sharing of personal information is not for an enumerated business purpose under California law, or because its contract does not restrict it from using personal information for purposes unrelated to the service it provides to us.

We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements applicable to such information, (3) internal operational needs, and (4) any need for the information based on any actual or anticipated investigation or litigation.

Entities to whom we disclose information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. Service providers are restricted from using personal information for any purpose that is not related to our engagement.


Right to Opt-Out of Sale or Sharing of Personal Information

You have the right to opt-out of our sale or sharing of your personal information to third parties. To exercise your right to opt-out of the sale or sharing of your personal information, please visit our “Do Not Sell or Share My Personal Information” webpage or contact us.

Please note that your right to opt out does not apply to our disclosure of personal information to service providers.

Right to Know and Request Access to and Correction or Deletion of Personal Information

You have the right to request access to personal information collected about you and information regarding the source of that personal information, the purposes for which we collect it, and the third parties and service providers to whom we sell, share, or disclose it. You also have the right to request in certain circumstances that we correct personal information that we have collected about you and to delete personal information that we have collected directly from you. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.

How to Submit an Access, Correction, or Deletion Request

You may submit a request to exercise your rights to know/access, correct, or delete your personal information through the following means:

  1. By filling out a Consumer Data Request Form available here.
  2. By emailing us at [email protected].

You may authorize another individual or a business, called an authorized agent, to make requests on your behalf through these means.

Verification Procedures 

In order to process your request to know/access, correct, or delete personal information we collect, disclose, or sell, we must verify your request. We verify your identity by asking you to provide personal identifiers we can match against information we may have collected from you previously and confirm your request using the email or telephone account stated in the request.

We will not use personal information we collect in connection with verifying or responding to your request for any purpose other than responding to your request.

 Security & Retention

We employ industry standard technological measures that are reasonably designed to help protect your personal information from loss, unauthorized access, disclosure, alteration or destruction. PAC may use, without limitation, firewalls, password protection, encryption, and other security measures to help prevent unauthorized access to your personal information. While we take reasonable efforts to guard personal information, no security system is impenetrable.

We keep your information as long as needed to provide you the services that you requested.

 Policy on Information Collected From Minors

This Site and our Services are not directed at children minors (i.e., consumers under the age of 18), and PAC does not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information, please contact us at [email protected]. If we discover that we have inadvertently collected information from a minor, we will delete that information.

 Notice to Users Outside of the U.S.

By accessing or using our Services or otherwise providing information to us, you consent to the processing and transfer of information to the United States and other countries, and territories, which may have different privacy laws from your country of residence. The laws regarding personal information in the U.S. and these other territories may be different than the laws in your country.

 Transfers: Personal data we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or processors maintain facilities. We will ensure that transfers of personal data to a third country or an international organization are subject to appropriate safeguards.


PAC may need to update this Privacy Policy from time to time. If we do change this Privacy Policy, we will notify you by revising the “Last Updated” date at the top of this Privacy Policy. We may also notify you in other ways from time to time about the collection, use, and disclosure of your personal information described in this Policy.